Call Center Shift Lead – 6 Years Experience in Technical Support – PharmaNet, Mumbai

Posted on December 24, 2008. Filed under: Technical Support | Tags: , , , , , |

PharmaNet

PharmaNet, a global, drug development services company, provides a comprehensive range of services to the pharmaceutical, biotechnology, generic drug, and medical device industries. PharmaNet offers clinical-development solutions including consulting services, Phase I clinical studies, bioequivalency and pharmacodynamic studies, bioanalytical analyses, and Phase II, III, and IV clinical development programs. In addition, PharmaNet offers technology tools for managing clinical trial data.

 This Job is posted in http://www.pharmanet.com/aboutus/html/ for more details visit https://www.ultirecruit.com/pha1001/JobBoard/SearchJobs.aspx?__SVRTRID=B83DF025-78B0-457B-8A55-E71AF5DA1A6C

Job Details

Requisition Number 352
Post Date 12/3/2008
Title Call Center Shift Lead
City Mumbai
Country India
Description

·          Serve as the primary point of contact for all Pharmanet home office based employees and external clients via phone and email incidents/requests

·          Provide outstanding customer service through consistent follow through on all open issues/requests, open communications with the team and excellent documentation within the ticketing system

·          Oversee activity of shift call center staff

·          Receive all calls, e-mails on IT incidents or requests

·          Record all Incidents and requests

·          Search and contribute for solutions in knowledgebase

·          Update clients and IT units on progress of service/support requests

·          Escalate issues to more Team Lead personnel to ensure customer satisfaction on unresolved issues

·          Provide technical support for PC related hardware and software

·          Work with clients via phone, email, and web to provide guidance, informal training, and assistance with applications and/or hardware

·          Assist users with account questions, password resets, etc.

·          Monitor ticket queues for stale tickets

·          Monitor Infrastructure Dashboards for anomalies and escalate as appropriate

·          Resolve, de-escalate, or further escalate within the required client Service Level Agreements Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld

·          Maintain proper tracking of problem resolution for reference and management reporting 

·          Participate in the creation of Knowledgebase data

·          Review system metrics and help identify performance tuning needs

·          Continually increase Subject Matter knowledge on all core systems

Requirements

·          Associate’s Degree or equivalent degree/certification required; in lieu of degree, six years (total) relevant experience may be considered

·          Three years experience in a technology support roll

·          One year of experience in a senior or lead role within support

·          Solid understanding of PC based hardware (desktops/laptops), Microsoft Windows 2000/XP, Microsoft Office XP/2003, and remote access (i.e. VPN), network/local printers, network connectivity

·          Excellent troubleshooting skills with ability to create solutions based on heuristic identification

·          Exceptional customer service skills

·          Professional certifications (A+, MCP, MCDST etc) are preferred

·          Experience with HP or CA ticketing systems is preferred

·          Excellent verbal and written communications

·          Sound analytical, organizational and planning skills and the ability to achieve multiple team and customer objectives independently and in a deadline-sensitive fashion

·          Flexibility in working other shifts if needed

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Job Opening for Technical Support Engineer with Minimum 4 years UNIX experience @ Sun Microsystems, Bangalore

Posted on December 5, 2008. Filed under: Bangalore, Technical Support Engineer | Tags: , , , , , |

Sun Microsystems

This Job is posted in http://www.sun.com/corp_emp/search.cgi?loc=ID  for more details visit http://www.sun.com/corp_emp/search.cgi?loc=ID&req=ID0203834&u=&p=

Position Detail
Title
TSE
Location
Bangalore, India 
Functional
Area(s)
Technical
 
Requisition #
ID0203834 
Job Type
Regular Full Time 

Job Summary

Provide remote technical support to Sun customers in English.
Major Activities/Responsibilities:
———————————-
– Provide telephone or web technical support to Sun’s customers.

– Perform problem isolation and resolution, using system software and
diagnostics tools.

– Act as a technical resource to any support personnel including field
support team.

– Act as an interface with Support, Sales and Professional Services
organizations to ensure proper support delivery is available for
customer needs.

– Act as a liaison for higher levels of technical support (PTS) and manage
technical escalation.

– Manage service call from beginning until the problem is resolved and
use Call Management tools to update all involved activities accurately.

– Ensure Support Services Level meets Customer Satisfaction goals.

– Mentor and guide new/junior support engineers.

– Capture experiences/knowledge and contribute to Sun’s knowledge database.

Requirements:
————-
– BS degree in Computer Science/Electronic Engineering or equivalent

– Minimum 4 years UNIX experience

– Willing to do shift work and 7×24 on-call rotation duty

– Sun Certified System Admistrator and Sun Certified Network Admistrator
will be advantage.

Preferred Skills:
—————–
– Possesses good communication and presentation skills

– Experience in customer services

– Strong analytical skills

– Be a team player

– Prior experience in supporting global clients would be an advantage

 


Sun Microsystems is an equal opportunity employer and appreciates your desire to be considered for a position. Sun only accepts resumes submitted through the Internet, via Sun’s website.

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Trainee / Software Engineer – International Technical Support -Minimum 6 ~12 months experience – GrapeCity India Pvt. Ltd, Noida

Posted on December 2, 2008. Filed under: .NET, Freshers | Tags: , , , , , , , , , , , , , , |

GrapeCity India Pvt. Ltd,  Noida  

GrapeCity has been in the software business for over  25 years. Our corporate headquarters are located in Sendai, Japan, with operations spanning throughout the United States and Asia. As a privately held corporation, we are consistently profitable, employing more than 800 employees worldwide.
GrapeCity has been part of the Microsoft Early Adopter Partnership since the early 1980s and we are both a Microsoft Gold Certified Partner and a Preferred Solution Provider. Our close relationship with Microsoft gives us the experience and insight to fully leverage Microsoft’s .NET and Office frameworks in order to create optimal solutions for our clients-solutions that are cutting edge, highly reliable, and maintainable.

This Job is posted in http://www.grapecity.com/Employment/India/Default.aspx for more details visit  http://www.grapecity.com/Employment/India/TechLeaddotNET.aspx

For consideration and/or more information, please send cover letter and resume to jobs.india@grapecity.com .

 

Trainee / Software Engineer – International  Technical Support

A Trainee/ Software Engineer would be responsible to provide voice and email-based software support on Technical issues to software developers across the world on Microsoft technologies. This individual should be able to understand the developer’s technical problems, recreate the scenarios and provide solutions to help resolve the issues. This individual should be able to interact very closely with the testing and development team in the client organizations and should possess excellent verbal and written communication skills, preferably neutral accent along with good experience in handling international customers.

Education

  • Graduate degree in computers

Technical Skills

  • Good analytical skills.
  • Sound programming logic and concepts in MS technologies (preferably VB 6.0, VB.NET, C#, ASP.NET, SQL Server).

Experience

  • Minimum 6 ~12 months experience in an international call center
  • Should have experience in handling US customers on technical issues.

Other Skills

  • Ability to complete assignments under tight deadlines.
  • Excellent communication skills
  • Good Voice & Accent skills.
  • Willing to work at Noida in night shifts (10-12 night shifts a month).
  • Good customer handling skills
  • Age group: 22 ~ 25 years
  • Preferably staying at Noida, East Delhi, Central Delhi and Ghaziabad (those are willing to relocate to these locations can also apply). Candidates staying in Faridabad, Gurgaon will NOT be considered.
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Customer Engineer – 3+ Years – Technical Support – Applied Materials, Inc.- Bangalore

Posted on November 25, 2008. Filed under: Bangalore | Tags: , , , , , , , , , , , , , , |

Applied Materials, Inc.

Company Profile

Applied Materials, Inc. (*Nasdaq: AMAT) is the global leader in nanomanufacturing technology solutions with a broad portfolio of innovative equipment, service and software products for the fabrication of semiconductor chips, flat panel displays, solar photovoltaic cells, flexible electronics and energy efficient glass. At Applied Materials, we apply nanomanufacturing technology to improve the way people live.

Founded in 1967, Applied Materials creates and commercializes the nanomanufacturing technology that helps produce virtually every semiconductor chip and flat panel displays in the world. The company recently entered the market for equipment to produce solar arrays and energy efficient glass.

Applied Materials service products improve yield enhancement and increase nanomanufacturing productivity.

To support our customers, Applied Materials employs approximately 14,600 people throughout the world. In fiscal year 2008, Applied Materials recorded revenues of approximately U.S. $8.13 billion.

 

Customer Engineer I – (33) – 0802723

 

 

 

Job Description

 

   

 

Apply Online

Description

 
Responsibilities
  • Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance.
  • Able to perform routine preventative maintenance within established timeframes.
  • Completes quality repairs.
  • Responds to fab issues by communicating with other engineers and participating in escalation conference calls.
  • May participate in projects to reduce costs and increase uptime.
  • Verifies operational quality of system equipment.
  • Assists senior engineers as needed.
  • Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
  • Ability to diagnose and resolve technical problems.
  • Uses training and experience to identify some process, software or hardware related system problems.
  • Strives to perform BKM’s 
  • Uses knowledge management systems. Follows all IP guidelines.
  • Assumes responsibility for complete customer satisfaction within work area.
  • Assists in planning, communicating, and coordinating support plans with customer management.
  • Complies with all safety procedures and consistently demonstrates safety as a value.
  • WORKING CONDITIONS:May be exposed to cramped work space, mechanical, electrical, and/or chemical hazards.
  • Requires attentiveness to safety precautions at all times.
  • Occasionally required to work rapidly for prolonged periods of time. Will routinely bend, stoop, reach and walk.
  • Will be required to work overtime and/or travel on short notice, including unscheduled call-in from home and work other shifts as needed.
  • Other duties as required.
Job Specific Knowledge

Qualifications

 
Skills
  • Demonstrates skills and proficiency to operate successfully in the customer environment providing standard service activities of limited to moderate complexity.
  • Demonstrates capabilities to diagnose and repair basic failures on semiconductor equipment.
  • Ability to routinely lift, pull, or push objects weighing up to 50 lbs. with or without accommodation.
  • Ability to effectively use hand tools, meters, scopes and other pertinent specialized equipment.
  • Strong customer communication skills.
Education
MINIMUM REQUIREMENTS:
  • Diploma and 3+years of related experience, or equivalent, or
  • Requires current driver’s license and passport.
  • Must be willing and able to travel.
  • Flexibility to work on shifts/overtime/standby/on-call/holidays when required.
INCUMBENTS ARE PREFERRED WHO POSSESS THE FOLLOWING:
  • Previous electromechanical system troubleshooting experience in the semiconductor industry.
  • Previous related semiconductor process troubleshooting experience.
  • Well developed technical communication skills.
  • Well developed customer communication skills in providing customer management, including identifying customer needs and appropriate problem resolution.
 

Profile
  Job Field   Technical Support  
  Locations   Asia-India-Karnataka-IND  
      Bangalore  
  Shift   Day Job  
  Travel   Yes, 10 % of the Time  

Relocation
Yes
Hiring Initiative
Solar

This Job is posted in http://www.appliedmaterials.com for more details visit http://www.appliedmaterials.com/careers/job_experienced.html

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Technical Support Specialist – 1 to 3 Years – Hostway Corporation, Mumbai

Posted on November 10, 2008. Filed under: Mumbai | Tags: , , , , , , , , , |

Hostway Corporation, Mumbai

Founded in 1998, Hostway Corporation is a global leader in providing services over the Internet. Headquartered in Chicago, Hostway employs over 600 people globally, and operates offices in Amsterdam, Austin, Belgium, Chicago, Frankfurt, Ft. Lauderdale, Hannover, Korea, London, Miami, Mumbai, Paris, Poland, Romania, Sydney, Tampa, Vietnam and Vancouver.


Hostway’s services include Domain registration, Email, Web hosting, Web Design, Advanced Communications, Ecommerce, Dedicated servers, Online Advertising and Colocation. Hostway also manages the .pro registry, offers VoIP solutions, online backup and several other internet-based business applications (SaaS). The entire gamut of services are offered through 15 distinct brands –
Hostway, Affinity, ValueWeb, Gate.com, NetNation, Domain People, Easy Host, IntaServe, PowerMedium, Server-Service, BroadXchange, DialBug, and Registry Pro.


As one of the top 3 web hosting/web service providers worldwide, Hostway manages over 600,000 customers. Hostway operates 11 Tier-1 data centers providing 400,000 sq ft of state-of-the-art datacenter space. Some of Hostway’s famous clients include Wikipedia, Sony Music, JVC, Coca Cola, Pepsi Co., McGraw-Hill, Bank of Montreal, Tribune Co., Hershey’s, Campbell Food, Wrigley’s, Disney, Infinity Broadcasting and Fox News.

Position Details
Category: Technical Support
Title: Technical Support Specialist
Experience : 1 to 3 Years
Description:

Responsibilities:

  • Provide excellent technical assistance via phone or email

  • Identify the true nature of problems, and provide accurate and timely responses

  • Maintain sufficient understanding of past and current operating systems and applications to troubleshoot a wide-array of technical issues

  • Multi-task and understand workflow management to efficiently handle multiple requests

  • Understand troubleshooting concepts and apply accordingly

  • Learn quickly and effectively

  • Participate in the active development of a team environment

  • Prompt attendance and punctuality

  • Perform other duties as assigned

Requirements:

  • Outstanding customer service skills with user-level UNIX/NT/Windows 2000 skills

  • Familiarity with Internet applications

  • Working knowledge of troubleshooting tools including FTP, telnet, FrontPage and email protocols required

  • Strong initiative, team player, and good oral and written communications skills

  • Enthusiastic attitude

  • 1 to 3 years of technical support experience

  • BA/BS from an accredited University

  • Strong writing, and verbal communication skills

  • Ability to work in an ambiguous and highly dynamic environment

This Job is posted in http://www.hostway.in/ for more details visit http://www.hostway.in/careers/users/jobs.php?id=28

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Technical Support Associate – 0 to 1 Year – Hostway – Mumbai

Posted on November 10, 2008. Filed under: Mumbai | Tags: , , , , , |

Hostway Corporation, Mumbai

Founded in 1998, Hostway Corporation is a global leader in providing services over the Internet. Headquartered in Chicago, Hostway employs over 500 people globally, and operates offices in Amsterdam, Austin, Belgium, Chicago, Frankfurt, Hannover, Korea, London, Mumbai, Paris, Poland, Romania, Sydney, Tampa, and Vancouver.

Hostway’s services include Domain name registration, Email, Web hosting, Ecommerce, Dedicated servers, Online Advertising and Colocation. Hostway also manages the .pro registry, offers VoIP solutions, online backup and several other internet-based services. The entire gamut of services are offered under 12 distinct brands – Hostway, NetNation, Domain People, Easy Host, Dedicated Central, IntaServe, PowerMedium, Server-Service, BroadXchange, DialBug, and Registry Pro.

Hostway is one of the largest web hosting companies worldwide, and manages over 400,000 customers. Hostway operates 11 Tier-1 data centers providing 400,000 sq ft of state-of-the-art datacenter space. Some of Hostway’s famous clients include Wikipedia, Sony Music, JVC, Coca Cola, Pepsi Co., McGraw-Hill, Bank of Montreal, Tribune Co., Hershey’s, Campbell Food, Wrigley’s, Disney, Infinity Broadcasting and Fox News.

Position Details
Category: Technical Support
Title: Technical Support Associate
Date Posted: July 16, 2007
Job Skills: Windows (working knowledge), Internet Concepts, Oral & Written Communication
Description:
  

Responsibilities:

  • Provide excellent technical assistance via phone or email
  • Identify the true nature of problems, and provide accurate and timely responses
  • Maintain sufficient understanding of past and current operating systems and applications to troubleshoot a wide-array of technical issues
  • Multi-task and understand workflow management to efficiently handle multiple requests
  • Understand troubleshooting concepts and apply accordingly
  • Learn quickly and effectively
  • Participate in the active development of a team environment
  • Prompt attendance and punctuality
  • Perform other duties as assigned

Requirements:

  • Outstanding customer service skills with user-level UNIX/Windows 2000 skills
  • Familiarity with Internet applications and DNS
  • Working knowledge of troubleshooting tools including FTP, telnet, FrontPage and email protocols preferred
  • Moderate to excellent English oral and written communications skills
  • Enthusiastic attitude
  • Degree from an accredited university or equivalent IT certification
  • Ability to learn quickly and effectively
  • Prompt attendance and punctuality
  • Ability to work in a highly dynamic environment
  • 0-1 year of experience

This Job is posted in http://www.hostway.in/ for more details visit http://www.hostway.in/careers/users/jobs.php?id=39

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