Technical Support Specialist – 1 to 3 Years – Hostway Corporation, Mumbai

Posted on November 10, 2008. Filed under: Mumbai | Tags: , , , , , , , , , |

Hostway Corporation, Mumbai

Founded in 1998, Hostway Corporation is a global leader in providing services over the Internet. Headquartered in Chicago, Hostway employs over 600 people globally, and operates offices in Amsterdam, Austin, Belgium, Chicago, Frankfurt, Ft. Lauderdale, Hannover, Korea, London, Miami, Mumbai, Paris, Poland, Romania, Sydney, Tampa, Vietnam and Vancouver.

Hostway’s services include Domain registration, Email, Web hosting, Web Design, Advanced Communications, Ecommerce, Dedicated servers, Online Advertising and Colocation. Hostway also manages the .pro registry, offers VoIP solutions, online backup and several other internet-based business applications (SaaS). The entire gamut of services are offered through 15 distinct brands –
Hostway, Affinity, ValueWeb,, NetNation, Domain People, Easy Host, IntaServe, PowerMedium, Server-Service, BroadXchange, DialBug, and Registry Pro.

As one of the top 3 web hosting/web service providers worldwide, Hostway manages over 600,000 customers. Hostway operates 11 Tier-1 data centers providing 400,000 sq ft of state-of-the-art datacenter space. Some of Hostway’s famous clients include Wikipedia, Sony Music, JVC, Coca Cola, Pepsi Co., McGraw-Hill, Bank of Montreal, Tribune Co., Hershey’s, Campbell Food, Wrigley’s, Disney, Infinity Broadcasting and Fox News.

Position Details
Category: Technical Support
Title: Technical Support Specialist
Experience : 1 to 3 Years


  • Provide excellent technical assistance via phone or email

  • Identify the true nature of problems, and provide accurate and timely responses

  • Maintain sufficient understanding of past and current operating systems and applications to troubleshoot a wide-array of technical issues

  • Multi-task and understand workflow management to efficiently handle multiple requests

  • Understand troubleshooting concepts and apply accordingly

  • Learn quickly and effectively

  • Participate in the active development of a team environment

  • Prompt attendance and punctuality

  • Perform other duties as assigned


  • Outstanding customer service skills with user-level UNIX/NT/Windows 2000 skills

  • Familiarity with Internet applications

  • Working knowledge of troubleshooting tools including FTP, telnet, FrontPage and email protocols required

  • Strong initiative, team player, and good oral and written communications skills

  • Enthusiastic attitude

  • 1 to 3 years of technical support experience

  • BA/BS from an accredited University

  • Strong writing, and verbal communication skills

  • Ability to work in an ambiguous and highly dynamic environment

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