Technical Support Associate – 0 to 1 Year – Hostway – Mumbai

Posted on November 10, 2008. Filed under: Mumbai | Tags: , , , , , |

Hostway Corporation, Mumbai

Founded in 1998, Hostway Corporation is a global leader in providing services over the Internet. Headquartered in Chicago, Hostway employs over 500 people globally, and operates offices in Amsterdam, Austin, Belgium, Chicago, Frankfurt, Hannover, Korea, London, Mumbai, Paris, Poland, Romania, Sydney, Tampa, and Vancouver.

Hostway’s services include Domain name registration, Email, Web hosting, Ecommerce, Dedicated servers, Online Advertising and Colocation. Hostway also manages the .pro registry, offers VoIP solutions, online backup and several other internet-based services. The entire gamut of services are offered under 12 distinct brands – Hostway, NetNation, Domain People, Easy Host, Dedicated Central, IntaServe, PowerMedium, Server-Service, BroadXchange, DialBug, and Registry Pro.

Hostway is one of the largest web hosting companies worldwide, and manages over 400,000 customers. Hostway operates 11 Tier-1 data centers providing 400,000 sq ft of state-of-the-art datacenter space. Some of Hostway’s famous clients include Wikipedia, Sony Music, JVC, Coca Cola, Pepsi Co., McGraw-Hill, Bank of Montreal, Tribune Co., Hershey’s, Campbell Food, Wrigley’s, Disney, Infinity Broadcasting and Fox News.

Position Details
Category: Technical Support
Title: Technical Support Associate
Date Posted: July 16, 2007
Job Skills: Windows (working knowledge), Internet Concepts, Oral & Written Communication


  • Provide excellent technical assistance via phone or email
  • Identify the true nature of problems, and provide accurate and timely responses
  • Maintain sufficient understanding of past and current operating systems and applications to troubleshoot a wide-array of technical issues
  • Multi-task and understand workflow management to efficiently handle multiple requests
  • Understand troubleshooting concepts and apply accordingly
  • Learn quickly and effectively
  • Participate in the active development of a team environment
  • Prompt attendance and punctuality
  • Perform other duties as assigned


  • Outstanding customer service skills with user-level UNIX/Windows 2000 skills
  • Familiarity with Internet applications and DNS
  • Working knowledge of troubleshooting tools including FTP, telnet, FrontPage and email protocols preferred
  • Moderate to excellent English oral and written communications skills
  • Enthusiastic attitude
  • Degree from an accredited university or equivalent IT certification
  • Ability to learn quickly and effectively
  • Prompt attendance and punctuality
  • Ability to work in a highly dynamic environment
  • 0-1 year of experience

This Job is posted in for more details visit

Read Full Post | Make a Comment ( None so far )

Liked it here?
Why not try sites on the blogroll...