Business Operations Analyst

Job Opening @ IBM, Bangalore for Business Operations Analyst

Posted on December 10, 2008. Filed under: Business Operations Analyst | Tags: , , , |

IBM, Bangalore

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Business Operations Analyst (Bangalore) – ITD – GD

Job ID   ITD-0206710   Job type   Full-time Regular
Work country   India   Posted   10-Dec-2008
Work city   Bangalore   Job area   Consulting & Services
Travel   up to 10%; travelling 1 day a week   Job category   IT Architect
Business unit   Asset Mgmt   Job role   Integration Architect
        Job role skillset   General

Job description
## Reporting To: Business Operations Manager

# Job Purpose: ITD GDC Business Operations

# Key Responsibilities:

  • Ensure adherence to ILC (Labor Claiming) guidelines
  • Report weekly utilization ratios and perform analytics to determine corrective and preventive action
  • Coordinate with Finance for monthly charges to te GEOs
  • Administrate claim codes set up


  • Administrate IT deployment across ITD GDC
  • Prepare daily MIS
  • Administrate capital requirements


  • Fulfill business operations coordination role for a particular GEO (EMEA/US/AP), including responsibilities on labor claiming, utilization ratios, IT deployment amongst other
    • Bachelor’s Degree
    • English: Fluent
    Additional information
    # High skills on excel usage, at macro development levels. Certification will be a plus

    * Previous relevant experience will be required. BPO related experience will be a plus

    * 2-3 years for B5

    * 4-7 for B6

    * 8+ for B7

    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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