Job Opening for Technical Support Engineer with Minimum 4 years UNIX experience @ Sun Microsystems, Bangalore

Posted on December 5, 2008. Filed under: Bangalore, Technical Support Engineer | Tags: , , , , , |

Sun Microsystems

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Position Detail
Bangalore, India 
Requisition #
Job Type
Regular Full Time 

Job Summary

Provide remote technical support to Sun customers in English.
Major Activities/Responsibilities:
– Provide telephone or web technical support to Sun’s customers.

– Perform problem isolation and resolution, using system software and
diagnostics tools.

– Act as a technical resource to any support personnel including field
support team.

– Act as an interface with Support, Sales and Professional Services
organizations to ensure proper support delivery is available for
customer needs.

– Act as a liaison for higher levels of technical support (PTS) and manage
technical escalation.

– Manage service call from beginning until the problem is resolved and
use Call Management tools to update all involved activities accurately.

– Ensure Support Services Level meets Customer Satisfaction goals.

– Mentor and guide new/junior support engineers.

– Capture experiences/knowledge and contribute to Sun’s knowledge database.

– BS degree in Computer Science/Electronic Engineering or equivalent

– Minimum 4 years UNIX experience

– Willing to do shift work and 7×24 on-call rotation duty

– Sun Certified System Admistrator and Sun Certified Network Admistrator
will be advantage.

Preferred Skills:
– Possesses good communication and presentation skills

– Experience in customer services

– Strong analytical skills

– Be a team player

– Prior experience in supporting global clients would be an advantage


Sun Microsystems is an equal opportunity employer and appreciates your desire to be considered for a position. Sun only accepts resumes submitted through the Internet, via Sun’s website.

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