Job Opening for Technical Support Engineer with Minimum 4 years UNIX experience @ Sun Microsystems, Bangalore

Posted on December 5, 2008. Filed under: Bangalore, Technical Support Engineer | Tags: , , , , , |

Sun Microsystems

This Job is posted in http://www.sun.com/corp_emp/search.cgi?loc=ID  for more details visit http://www.sun.com/corp_emp/search.cgi?loc=ID&req=ID0203834&u=&p=

Position Detail
Title
TSE
Location
Bangalore, India 
Functional
Area(s)
Technical
 
Requisition #
ID0203834 
Job Type
Regular Full Time 

Job Summary

Provide remote technical support to Sun customers in English.
Major Activities/Responsibilities:
———————————-
– Provide telephone or web technical support to Sun’s customers.

– Perform problem isolation and resolution, using system software and
diagnostics tools.

– Act as a technical resource to any support personnel including field
support team.

– Act as an interface with Support, Sales and Professional Services
organizations to ensure proper support delivery is available for
customer needs.

– Act as a liaison for higher levels of technical support (PTS) and manage
technical escalation.

– Manage service call from beginning until the problem is resolved and
use Call Management tools to update all involved activities accurately.

– Ensure Support Services Level meets Customer Satisfaction goals.

– Mentor and guide new/junior support engineers.

– Capture experiences/knowledge and contribute to Sun’s knowledge database.

Requirements:
————-
– BS degree in Computer Science/Electronic Engineering or equivalent

– Minimum 4 years UNIX experience

– Willing to do shift work and 7×24 on-call rotation duty

– Sun Certified System Admistrator and Sun Certified Network Admistrator
will be advantage.

Preferred Skills:
—————–
– Possesses good communication and presentation skills

– Experience in customer services

– Strong analytical skills

– Be a team player

– Prior experience in supporting global clients would be an advantage

 


Sun Microsystems is an equal opportunity employer and appreciates your desire to be considered for a position. Sun only accepts resumes submitted through the Internet, via Sun’s website.

Advertisements

Make a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Liked it here?
Why not try sites on the blogroll...

%d bloggers like this: