Trainee / Software Engineer – International Technical Support -Minimum 6 ~12 months experience – GrapeCity India Pvt. Ltd, Noida

Posted on December 2, 2008. Filed under: .NET, Freshers | Tags: , , , , , , , , , , , , , , |

GrapeCity India Pvt. Ltd,  Noida  

GrapeCity has been in the software business for over  25 years. Our corporate headquarters are located in Sendai, Japan, with operations spanning throughout the United States and Asia. As a privately held corporation, we are consistently profitable, employing more than 800 employees worldwide.
GrapeCity has been part of the Microsoft Early Adopter Partnership since the early 1980s and we are both a Microsoft Gold Certified Partner and a Preferred Solution Provider. Our close relationship with Microsoft gives us the experience and insight to fully leverage Microsoft’s .NET and Office frameworks in order to create optimal solutions for our clients-solutions that are cutting edge, highly reliable, and maintainable.

This Job is posted in http://www.grapecity.com/Employment/India/Default.aspx for more details visit  http://www.grapecity.com/Employment/India/TechLeaddotNET.aspx

For consideration and/or more information, please send cover letter and resume to jobs.india@grapecity.com .

 

Trainee / Software Engineer – International  Technical Support

A Trainee/ Software Engineer would be responsible to provide voice and email-based software support on Technical issues to software developers across the world on Microsoft technologies. This individual should be able to understand the developer’s technical problems, recreate the scenarios and provide solutions to help resolve the issues. This individual should be able to interact very closely with the testing and development team in the client organizations and should possess excellent verbal and written communication skills, preferably neutral accent along with good experience in handling international customers.

Education

  • Graduate degree in computers

Technical Skills

  • Good analytical skills.
  • Sound programming logic and concepts in MS technologies (preferably VB 6.0, VB.NET, C#, ASP.NET, SQL Server).

Experience

  • Minimum 6 ~12 months experience in an international call center
  • Should have experience in handling US customers on technical issues.

Other Skills

  • Ability to complete assignments under tight deadlines.
  • Excellent communication skills
  • Good Voice & Accent skills.
  • Willing to work at Noida in night shifts (10-12 night shifts a month).
  • Good customer handling skills
  • Age group: 22 ~ 25 years
  • Preferably staying at Noida, East Delhi, Central Delhi and Ghaziabad (those are willing to relocate to these locations can also apply). Candidates staying in Faridabad, Gurgaon will NOT be considered.
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