Customer Engineer – 3+ Years – Technical Support – Applied Materials, Inc.- Bangalore

Posted on November 25, 2008. Filed under: Bangalore | Tags: , , , , , , , , , , , , , , |

Applied Materials, Inc.

Company Profile

Applied Materials, Inc. (*Nasdaq: AMAT) is the global leader in nanomanufacturing technology solutions with a broad portfolio of innovative equipment, service and software products for the fabrication of semiconductor chips, flat panel displays, solar photovoltaic cells, flexible electronics and energy efficient glass. At Applied Materials, we apply nanomanufacturing technology to improve the way people live.

Founded in 1967, Applied Materials creates and commercializes the nanomanufacturing technology that helps produce virtually every semiconductor chip and flat panel displays in the world. The company recently entered the market for equipment to produce solar arrays and energy efficient glass.

Applied Materials service products improve yield enhancement and increase nanomanufacturing productivity.

To support our customers, Applied Materials employs approximately 14,600 people throughout the world. In fiscal year 2008, Applied Materials recorded revenues of approximately U.S. $8.13 billion.

 

Customer Engineer I – (33) – 0802723

 

 

 

Job Description

 

   

 

Apply Online

Description

 
Responsibilities
  • Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance.
  • Able to perform routine preventative maintenance within established timeframes.
  • Completes quality repairs.
  • Responds to fab issues by communicating with other engineers and participating in escalation conference calls.
  • May participate in projects to reduce costs and increase uptime.
  • Verifies operational quality of system equipment.
  • Assists senior engineers as needed.
  • Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
  • Ability to diagnose and resolve technical problems.
  • Uses training and experience to identify some process, software or hardware related system problems.
  • Strives to perform BKM’s 
  • Uses knowledge management systems. Follows all IP guidelines.
  • Assumes responsibility for complete customer satisfaction within work area.
  • Assists in planning, communicating, and coordinating support plans with customer management.
  • Complies with all safety procedures and consistently demonstrates safety as a value.
  • WORKING CONDITIONS:May be exposed to cramped work space, mechanical, electrical, and/or chemical hazards.
  • Requires attentiveness to safety precautions at all times.
  • Occasionally required to work rapidly for prolonged periods of time. Will routinely bend, stoop, reach and walk.
  • Will be required to work overtime and/or travel on short notice, including unscheduled call-in from home and work other shifts as needed.
  • Other duties as required.
Job Specific Knowledge

Qualifications

 
Skills
  • Demonstrates skills and proficiency to operate successfully in the customer environment providing standard service activities of limited to moderate complexity.
  • Demonstrates capabilities to diagnose and repair basic failures on semiconductor equipment.
  • Ability to routinely lift, pull, or push objects weighing up to 50 lbs. with or without accommodation.
  • Ability to effectively use hand tools, meters, scopes and other pertinent specialized equipment.
  • Strong customer communication skills.
Education
MINIMUM REQUIREMENTS:
  • Diploma and 3+years of related experience, or equivalent, or
  • Requires current driver’s license and passport.
  • Must be willing and able to travel.
  • Flexibility to work on shifts/overtime/standby/on-call/holidays when required.
INCUMBENTS ARE PREFERRED WHO POSSESS THE FOLLOWING:
  • Previous electromechanical system troubleshooting experience in the semiconductor industry.
  • Previous related semiconductor process troubleshooting experience.
  • Well developed technical communication skills.
  • Well developed customer communication skills in providing customer management, including identifying customer needs and appropriate problem resolution.
 

Profile
  Job Field   Technical Support  
  Locations   Asia-India-Karnataka-IND  
      Bangalore  
  Shift   Day Job  
  Travel   Yes, 10 % of the Time  

Relocation
Yes
Hiring Initiative
Solar

This Job is posted in http://www.appliedmaterials.com for more details visit http://www.appliedmaterials.com/careers/job_experienced.html

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