Team Lead-Voice – 4 -5 Years – BPO Voice or Process related – First Indian Corporation Private Limited – Bangalore

Posted on November 6, 2008. Filed under: Bangalore | Tags: , , , , |

First Indian Corporation Private Limited

First Indian Corporation Private Limited, a member of The First American family of companies, provides specialized offshore transaction services, technology services and analytics to the mortgage industry. First Indian Corporation’s primary focus is on the Title Insurance, Property Tax, Flood Certification, Default Management Services, Credit and Real Estate Information segments.

First Indian Corporation is a pioneer in BPO industry in India having commenced its Image Processing operations in Hyderabad in 1994, well before the offshoring wave in this segment.

Today, over 6,000 professionals in the First Indian Corporation’s centers in Bangalore, Hyderabad and Mangalore assimilate and  deliver a diverse range of information and services across BPO, KPO, Contact Center,  Software Development, Research and Analytics. The efficient and world-class talent pool, 24×7 work culture and strong work ethic, infrastructure that is comparable to the best in the world, high network redundancy, business continuity planning and complete integrity of data making the First Indian Universe a preferred destination.

Job Description:

JOB CODE: FICB-BPO/MISG-TLV QUALIFICATION:  Any Graduate
POSITION: Team Lead-Voice EXPERIENCE: 4-5 Years
 
Job Description
  • Breifing, Execution & Involement in day – to – day operation.
  • Operational Management.
  • Creation of various MIS production reports.
  • Initiation of Quality process Improvement.
  • People Management. Issues & conflict management.
  • Should be capable to lead conference calls & discussing with the clients.
  • Should interact well with his team members and be capable of lending floor support.
  • Experience in a BPO – Voice or process related experience is a must.
 
Mandatory Skills / Requirement
  • Experience in a BPO Voice or Process related
  • Good Communication with people Management skills.
  • Good mentoring and coaching skills.
  • Good planning and organizing Skills.
  • Willing to work in all Shifts.
  • Good communication & Excellent in PC skill.
  • Should be a graduate.
 

Email your resume to : ficbpo.blr.india@firstam.com

Please provide the job code in the subject of the email for our reference.

This Job is posted in http://www.firstindiancorp.com/ for more details visit http://www.firstindiancorp.com/jobsearch.aspx

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