Team Lead Assurant (Non-voice) – 1 to 2 Years – Ocwen Financial Corporation – Mumbai

Posted on October 23, 2008. Filed under: Mumbai | Tags: , , , , |

Ocwen Financial Corporation – MumbaiRequirements
• The Team Lead Assurant (Non-voice) is responsible for ensuring that their team meets and exceeds the client standards for production and accuracy on a consistent basis.
• To monitor workflow and delegate work accordingly in order to meet the compliance requirements of the client.
• To be able to co-ordinate effectively with the floor leads for management of the overall team quality.
• To identify and mentor/coach non-performers in the team.
• To be able to ‘Pitch in’ to the team’s production as per situational demand.
• To take regular team huddle/meet to identify any communication gap/ process update requirements.
• To ensure that quality audits are reviewed and discussed with the team to ensure that the errors are not repeated.
• To formulate plans/ practices that enable the team to maximize their output in terms of productivity and accuracy.
• To positively respond to peak work volume/ pressure situations and have a motivating influence on the team.KRAs:
Would be responsible for ensuring the process/team meets the following goals:
• Analytical skills to track the process for workflow, tracking team performance, deployment of resources and capacity planning.
• Excellent execution skills.
• Time management skills.
• Communication skills and team building capabilities.
• Customer centric/focussed.
• Good communication skills (oral & written).
• Should be a people’s person with the ability to get the job done.
• Should be proficient with MS Office applications.
• Should be able to analyze basic data/reports and provide synopsis/summary of performance.

• Team efficiency: 100% min
• Team capacity utilization: > 85 %
• Accuracy: 99%


Bachelor’s Degree Required.
Supervisory experience preferred.
1-2 years of Work experience

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