Technical Support Executives, 6 months to 2 years experience,walk-in, April 14th, Bangalore

Posted on April 10, 2007. Filed under: Bangalore, BPO, Technical Support, Walk-in |

Greynium is a leading Information Technology services firm located in Bangalore, India. We have been providing world-class Application Development and Web Solutions to a progressive list of Clients, including some of the Fortune 2000 companies.

Our in-depth knowledge on various Industry domains and expertise in diverse technology platforms has enabled us to deliver quality solutions with unmatched efficiency. Through our state-of-the-art delivery center in Bangalore, we provide clients the full spectrum of Technology solutions – from web solutions that harness the power of Internet technology to Enterprise applications that gets you the competitive edge; we deliver reliable and cost-effective services to create value to our clients.
We are currently looking for Technical Support Executives for our BPO Division called Mailer Mailer (www.mailermailer.com).

With this regard, we are having a Walk-in on April 14, 2007 b/w 10:00 am – 1 :30 pm the venue being

Greynium Information Technologies Pvt Ltd.
4th Floor, Shanthishree Complex,
17/1, Rupena Agrahara,
Hosur Road,
Bangalore – 95
Land Mark – Silk Board Fly Over

Please find below the job Specifications:

Company – Greynium Information Technologies Pvt Ltd.
Designation – Technical Support Executive (Email Support)
Job Location – Bangalore
Work Experience – 0.6 – 2 yrs

Job Profile-

Duties:

Respond to incoming emails and live chat requests from U.S. customers looking for information and troubleshooting help
in using client”s software.
Our client provides an enjoyable work environment and places a lot of value on the professional growth of team members.

Required Skills:
This is a technical job requiring solid analytical and reasoning skills to diagnose technical issues. Therefore, a
background in a technical discipline is preferred, though not required if a candidate has proven technical support
experience.

Excellent verbal and written English communication skills, including pleasing phone voice and demeanor as well as solid
listening skills are essential. Candidate must also be able to work independently with little supervision and know general computer skills (MS-Office) and understanding of email communications use in business.

Candidate should be a self-starter who takes initiative to achieve the “big picture” goal and not just perform a task.

Ideal candidates will demonstrate strong initiative, resourcefulness and a passion for providing superior service
with proven customer service, communication and technical skills. Diplomacy, composure, good judgment, the ability to
quickly adapt to changing circumstances and the ability to quickly build rapport customers are required. Candidates
must be able to work effectively with entry-level through executive-level customers, many of whom are not very
computer savvy.

Typing skills of 30 wpm minimum.

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